Carry out termination

How to carry out a termination.

Short Version

  • Please open this link (https://ggnfld.com/kuendigen) and enter your data.

  • Click on “Find Order”, now you will land on your order confirmation page.

  • Click on “Cancel” and follow the instructions on the page.

Detailed Instructions

In this article, we will show you how to cancel your subscription as a participant. To cancel a subscription, you must first call up your order with the Digistore24 Order Finder.

Find Order

First, you need to call up your order.

If you need help finding your order, please read our help article on order search and follow the step-by-step instructions.

Required Data

Depending on your payment method, you will need different data to call up your order.

An overview of the required data can also be found in the linked help article on order search.

Perform Cancellation

  • Now click on the text “Cancel”.

  • Confirm your decision by clicking “Ok”.

  • You have now been redirected to a new page. Please enter the reason for your cancellation in the designated field and confirm your entry by clicking “Stop payments and lose access later”.

  • Finally, confirm your cancellation by clicking “Ok”.

Note

Please make sure that your browser does not block pop-ups.

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