The order number (also called 'Order ID' or 'Order Number') is a short code of numbers and letters that uniquely identifies your order.
Where can I find my order number?
You can find your order number in the order confirmation email you received at the time of purchase. This email was sent to the email address you provided when placing the order.
Additionally, your order number will be communicated to you via the payment method you used.
Bank Statement
The order number is part of the purpose on your bank statement.
Example:
ID 1023942783 6Y9UQLTL DIGISTORE24.COM 1010496 00000044 00000000
Credit Card
If you paid by credit card, you can find your order number here.
PayPal Invoice
If you ordered via PayPal, the order number is located under 'Payment Request Number' on your PayPal invoice.
Example:
Invoice Number: L97QG5DF1
Date: Mar 15, 2013
Time: 08:37:33 CET
Status: Completed
Lost Order Number
Please read the section 'Where can I find my order number?'.
If you still cannot find your order number, there can be many reasons:
No access to your email address
Email inbox storage full
Order confirmation email manually deleted
Order confirmation email in spam folder (automatically deleted)
If any of these reasons apply to you, please use our Order Number Service or create a support ticket.
To verify you, please provide the following information in your support ticket:
Ordered product
Email address (provided at purchase)
Amount
First name
Last name
Purchase date
If applicable, screenshot of the charge
If you cannot find or have forgotten the purchase date, please still send us your support ticket. We usually respond within 48 hours on business days. Shorten your waiting time by listing only one concern per support ticket and clearly stating it.